Privacy Policy

This Privacy Policy explains how Dominanz ("we", "us", "our") collects, uses and protects information you provide when using our website at dominanz.rs or when contacting us about our services. We are committed to protecting your personal data in accordance with applicable laws, including the EU General Data Protection Regulation (GDPR) where applicable.

Dominanz is the controller of your personal data. You can contact us at:

• Đakona Avakuma 44, Belgrade, Serbia
• Email: dominanz.code@gmail.com
• Phone: +381 63 711 53 39

We collect the following categories of personal data:

• Contact details you provide when reaching out to us — name, email address, phone number and the content of your message.
• Vehicle details you share when asking about services — make, model, year, VIN or other technical information.
• Technical data collected automatically when you visit the site — IP address, device and browser information, referring URL, pages viewed and timestamps.
• Cookie and tracking data based on your consent — including Google Ads conversion tracking and analytics identifiers.

We process your personal data for the following purposes:

• To respond to your enquiries, provide quotes and schedule appointments.
• To deliver and improve our services, and to communicate with you about work performed on your vehicle.
• To measure the performance of our advertising campaigns and website, where you have consented to analytics and advertising cookies.
• To comply with legal obligations, including tax and accounting records.
• To protect our legitimate interests, such as site security and fraud prevention.

Where GDPR applies, we rely on the following legal bases: your consent (for non-essential cookies and marketing communications), the performance of a contract (for services you request from us), our legitimate interests (for site security and service improvement), and compliance with legal obligations.

We use cookies and similar technologies to operate the site and, with your consent, to analyse traffic and measure advertising. You can manage your preferences at any time through the cookie banner.

• Necessary cookies keep the site running and cannot be disabled.
• Analytics and advertising cookies, including Google Ads, are only set after you accept them. They help us understand how visitors use the site and measure campaign effectiveness.

We do not sell your personal data. We may share limited data with trusted service providers who help us operate our business, including:

• Hosting and infrastructure providers.
• Analytics and advertising platforms such as Google, where you have consented.
• Communication tools used to respond to your enquiries.
• Authorities or professional advisors where required by law.

We retain personal data only for as long as necessary for the purposes described above, or as required by law. Contact enquiries are typically kept for up to 24 months. Accounting records are kept for the period required by Serbian tax law.

Depending on your location, you may have the following rights regarding your personal data:

• Access to the data we hold about you.
• Correction of inaccurate or incomplete data.
• Deletion of your data, where applicable.
• Restriction of, or objection to, certain processing.
• Portability of data you provided to us.
• Withdrawal of consent at any time, without affecting prior processing.
• Lodging a complaint with your local data protection authority.

To exercise any of these rights, contact us at dominanz.code@gmail.com.

We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. No method of transmission over the internet is fully secure, but we work to reduce risk wherever possible.

Our website and services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the most recent changes were made. Continued use of the site after changes means you accept the updated policy.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at dominanz.code@gmail.com or at Đakona Avakuma 44, Belgrade, Serbia.